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Shipping & Returns Policy

Shipping Policy

Order Processing Orders are processed within 1–2 business days. Orders placed after 12:00 PM CT ship the next business day.  We are closed on Saturday, Sunday and major holidays.

Shipping Rates & Delivery Shipping is calculated at checkout based on weight and destination. Standard ground delivery typically arrives in 3–7 business days depending on location. Expedited shipping options are available at checkout where offered. If unsure about shipping options please contact our customer service team at 800.505.9503 prior to placing your order.

Backorders If an item is backordered, we'll notify you by email with an estimated ship date. You will not be charged until the order ships.

Damaged in Transit Inspect your shipment on arrival. Damage must be reported within 5 business days of delivery, with photos of the item and packaging, to qualify for a replacement or refund. Claims reported after this window may not be eligible.

Shipping Errors If we ship the wrong item, contact us within 30 days and we'll cover return shipping and expedite the correct item at no additional cost.

Returns & Refunds Policy

Return Window Returns must be initiated within 30 days of delivery.

Condition for Return Items must be unused, in original manufacturer packaging, and uninstalled. Because toner cartridges, drum units, and similar consumables cannot be verified as unused once opened or installed, opened consumables are non-returnable except in cases of manufacturer defect or DOA (dead-on-arrival).

Non-Returnable Items

  • Opened toners, drums, fusers,  (unless defective)
  • Special-order, used or discontinued parts
  • Electrical/mechanical components once installed

Restocking Fee A 15% restocking fee applies to returns of unopened, non-defective items. No restocking fee applies to defective items, DOA items, or shipping errors on our part.

RMA Required All returns require a Return Merchandise Authorization (RMA) number before shipping the item back. Returns received without an RMA will not be credited. Contact us at service@arigraphics.com or 800.505.9503 to request an RMA.

Defective or DOA Items If an item arrives defective or fails on initial use, contact us within 10 days of delivery for a full refund or replacement at no cost, including a prepaid return label.

Refund Timing Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.